Who do I contact about my order?

For updates about orders, please contact info@alurestudio.eu.

When will my order ship?

Most orders will be processed within 5 business days after receipt of order If not stated otherwise on the product page. You will receive an email confirmation with shipping once shipped.

Alure Studio is not responsible for duties and taxes in regard to international orders. Please advise that all prices on the web store are pre-tax and the buyer will be responsible for covering duties and taxes of an item.

Can I return my order If I am not satisfied?

We do not accept refunds on delivered items, only exchanges.

Can I alter my order or make customizations to my garment?

You can ask for a specific size or fit of jeans but we do not alter or make any customs to sell garments. 

If your order has not been processed yet you can alter the size if it's still available. Please note that this does not apply to custom-made to-order jeans.